Marcy Marocco-Stayer, dietitian

Marcy Marocco-Stayer listens attentively to concerns, incorporates feedback into individualized care plans and always prioritizes residents’ quality of life. She spends extra time supporting residents with complex needs, creating personalized solutions even with limited resources and making families feel included and heard. Marcy advocates for residents’ needs, creates personalized solutions like individualized food menus and collaborates with the team to balance resident wishes with available resources.

She works closely with the entire care team, maintaining open and timely communication and proactively addressing changes in residents’ needs. Marcy educates staff, advocates for residents and fosters a warm supportive environment. Her empathy, professionalism and dedication demonstrate how she treats all people with dignity, kindness and genuine respect.

Marcy takes time to deeply listen to residents, families and staff ensuring their experiences, beliefs and goals shape her care plans. She builds trust by meeting with families and works to understand their perspectives. She demonstrates respect for each resident’s values, culture, choices and personal goals by taking time to listen to and understand their views. Marcy integrates these perspectives into individualized care plans that honour personal preference while still ensuring safety and quality of life.

She communicates regularly connecting with colleagues to address changes in residents’ health, dietary needs or concerns. Marcy creates tools like educational posters to support safe and consistent practices. Across her interactions with everyone, she resolves conflict by listening first, validating concerns and collaborating with everyone involved to find practical solutions.