Mark Colas, maintenance

With his kind, welcoming presence, Mark Colas speaks softly and calmly making people feel comfortable. He always greets residents, families and team members with a smile. Families feel welcome and cared for because of his polite manner. Residents feel valued and safe because he treats everyone with kindness and respect. His positive attitude helps build trust with colleagues and creates a friendly workplace.

When there are several move-ins in a week or month, Mark patiently plans and organizes his work. He makes sure the most urgent suites are ready first so new residents can settle in smoothly, while still preparing other suites as scheduled.

If many residents request assistance at the same time, Mark prioritizes urgent safety concerns first e.g. issues with hot water. He then informs the others about when he will be able to assist them, ensuring he addresses everyone’s needs while maintaining safety for the entire community.

Mark greets residents kindly and listens to their concerns. If a resident has mobility issues, he does the repairs in their suite quickly so they can move around safely. When a resident prefers quiet times, Mark schedules noisy work at a different time respecting their comfort.

When a resident’s family asked about a repair to the thermostat in their loved one’s room, Mark explained that he had already checked the unit and repaired the thermostat. Then Mark reassured them that if there are any issues in the future, they can inform the front desk and he will return to fix it.