Ashley Tillapaugh, health care aide

Modeling honesty, transparency and courage in every situation, Ashley Tillapaugh helps create a culture where trust and respect thrive. She fosters a culture where staff feel comfortable voicing concerns, reporting near-misses and collaborating on solutions. Her openness encourages teamwork built on mutual respect rather than fear and blame.

Ashley ensures staff hear residents’ voices and honour their preferences. During routine care, she noticed a resident was scheduled to be transferred using equipment the resident had previously expressed discomfort with. While the plan was efficient for staff, Ashley recognized it could cause distress and even harm. Instead of following the plan unquestioningly, she paused and respectfully raised her concern with her coworker. Ashley explained the risks she observed and reminded colleagues about the resident’s preference and dignity. She worked with the nurse and physiotherapist to identify an alternative transfer method that was safer and more comfortable.

When assisting during mealtime, Ashley noticed staff encouraging a resident to eat quickly to keep the schedule on track. She recognized this approach could compromise the resident’s dignity and safety. She paid attention to the resident’s nonverbal cues, noticing their discomfort and anxiety. Ashley raised her concerns with the team, explaining that rushing the resident could lead to choking risks and emotional distress. She suggested adjusting the routine so the resident could eat at their own pace while the team organized tasks to stay on schedule.

Ashely’s honest reassures families that their loved ones are safe and respected.