Biljiana Smiljkovic, health care aide

Her coworkers consistently recognize and commend Biljiana Smiljkovic for her dedication, initiative and positive attitude. When she works the outgoing shift, the incoming team often has nothing but praise for how she supports and assists them. Biljiana goes above and beyond emptying garbage, doing extra laundry and ensuring residents are clean and comfortable. She takes pride in her work and is always ready to lend a helping hand creating a supportive environment.

Biljiana demonstrates dedication and compassion in how she cares for residents. She actively involves residents in their care experience, taking time to connect with them personally and making them feel valued. Beyond her regular duties, Biljiana comes in on her days off to celebrate residents’ special occasions ensuring they feel remembered and appreciated, especially those who have no family present. Her thoughtful gestures and genuine care create meaningful moments that enhance the residents’ wellbeing and sense of belonging.

Throughout her fifteen-year tenure with the organization, Biljiana has shared her expertise, offering tips and practical strategies that help make the work smoother and more efficient for the entire team. Her knowledge, guidance and willingness to support her colleagues enhances the quality of care for residents and fosters an empowered work environment.

Biljiana’s dedication does not go unnoticed by the residents including those who can be challenging. Many praise her for her thoughtful care and attention. Her ability to maintain high standards while fostering a positive environment for both staff and residents demonstrates her commitment and professionalism.